Royal Mail Shipping
It’s important that we get your order to you as quickly as possible. We ship all UK orders the same day when ordered before 2.00pm (Monday-Friday) excluding bank holidays and there is Free shipping on all UK orders over £25.00
If you’re based outside the UK we offer cheap and fast shipping worldwide, with all parcels sent tracked so you trace the package every step of the way.
UK Delivery Options
| Delivery Method | Delivery Price | Estimated Delivery Time | Discounted Shipping |
|---|---|---|---|
| Standard Shipping Royal Mail Tracked 48 |
£3.99 | 2 - 4 days | FREE over £25 |
|
Express Shipping |
£4.99 | Next Working Day |
£2.49 Order Over £25 |
|
Premium Shipping |
£9.99 | Saturday Delivery | - |
*All rates are based on sub-total after discount codes applied.
DPD Next Day Delivery only applies if the order is placed before 2pm Thursday – all orders placed after 2pm on Friday will be processed the following Monday (excl. Bank Holidays) unless the DPD Saturday premium service is selected.
DPD Next working Day doesn't include Channel Islands, Isle of Wight, Northern Ireland & Scottish Highlands. Orders to these countries default to a 2 day service and may encounter extra costs.
International Delivery Options
| Delivery Method | Delivery Cost | To Qualify For Free | Estimated Delivery Time (Days) |
|---|---|---|---|
| Germany | £10.99 | Free (Over £150) | 5-7 |
| Italy | £16.49 | Free (Over £150) | 6-9 |
| Netherlands | £7.99 | Free (Over £150) | 3-6 |
| Belgium | £8.99 | Free (Over £150) | 3-6 |
| Austria | £9.49 | Free (Over £150) | 4-7 |
| Spain | £9.99 | Free (Over £150) | 7-10 |
| France | £7.99 | Free (Over £150) | 4-7 |
| Denmark | £13.49 | Free (Over £150) | 5-8 |
| Greece | £15.49 | Free (Over £150) | 8-12 |
| Hungary |
£11.99 |
Free (Over £150) | 8-12 |
| Lithuania | £13.99 | Free (Over £150) | 5-10 |
| Luxembourg | £10.99 | Free (Over £150) | 3-5 |
| Poland | £13.99 | Free (Over £150) | 4-7 |
| Romania | £11.99 | Free (Over £150) | 4-7 |
| Slovakia | £11.99 | Free (Over £150) | 5-7 |
| Czech Republic | £12.49 | Free (Over £150) | 3-6 |
| Estonia | £13.49 | Free (Over £150) | 4-7 |
| Slovenia | £11.99 | Free (Over £150) | 4-7 |
| Finland | £17.99 | Free (Over £175) | 5-8 |
| Bulgaria | £17.99 | Free (Over £200) | 5-8 |
| USA | £29.99 | Free (Over £250) | 5-7 |
| Canada | £29.99 | Free (Over £300) | 5-8 |
*All rates are based on sub-total after discount codes applied.
Please note for EU and rest of the world, shipping, the prices above DO NOT include import and duty fees, we are not liable if you are charged import duty at any rates outside of the UK. If you are unsure whether more charges will apply or have any questions about shipping, please contact our customer service team here.
Subscriptions
All subscription orders will be sent from the date of purchase on a Royal 48 Hour Signed for Service. The postal fees will be charged in addition to your purchase price unless your reoccurring order is above £50 therefore you qualify for free shipping.
Refunds And Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@wellness-factory.co.uk . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@wellness-factory.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.